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WEB > Operations |
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Once you have your website and your advertisements in place, you should be ready for the next stage. Inefficiency in your day to day operations can balance off the advantage you gained through your online marketing campaigns. Even minor glitches in order processing might lead to dissatisfied customers and negative word of mouth publicity for you.
For any professional organization, it is necessary to have a coordinated system of receiving orders, fulfilling them, receiving payments and storing relevant customer data. It might also be advisable to check the credentials of a customer as a safety measure. At the end of the day, all the transactional information should be well managed and reported to the concerned authority. |
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The Ivida Advantage |
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To achieve the desired level of efficiency, there has to be a seamless integration of cutting edge technology and business logic which can be delivered only by professional service providers. The highly experienced team at Ivida helps you in attaining the utmost service level in the following processes,
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• Order Booking
Place and receive orders via web, phone, fax or email
• Order consolidation
Consolidates orders from various channels
• Order Verification
Check product details and inventory status before confirming the orders
• Risk management
Check and verify address and credit history of the buyer
• Payment Processing
Charge, process and accept cheques and offline payments
• Order Closure / Vendor Management
Generate purchase orders, prepare shipping labels and update inventory
• Reports
Daily, weekly and monthly sales and related reports to management
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Operations
